


FAQs
How do I track my orders?
To track your order, check the email that was sent to you when you purchased online. You should have a tracking number available.
Just go to the UPS website tracking page and paste the tracking number for your order.
https://www.ups.com/track?loc=en_US&requester=ST/
Or if you chose USPS as your shipping carrier, you can proceed to track your order at this link:
https://tools.usps.com/go/TrackConfirmAction_input
Which courier company do you use to deliver my order?
We work with UPS for USA domestic order shipment. https://www.ups.com/track?loc=en_US&requester=ST/
Exchanges & Returns
To make exchanges and returns, it is necessary to contact the store by email support@citrus55.com informing the problem that occurred.
With direct access, you can better clarify your doubts regarding the exchange of your product. Check the warranty period in the product description.
Also refer to our returns policy at this link.
How long does it take to get my order delivered?
Your order will be delivered according to the type of shipping option that you selected upon checkout. For more information, check our Shipping Policy here.
What payment methods do you offer?
You can pay by all major credit cards: Visa, MasterCard, Discover, Amex, Shop Pay and more.
Can I pay in installments?
Yes! We’re excited to let you know that our store offers Shop Pay when you spend U$50 or more online.
Shop Pay gives you more ways to buy now and pay later. You can check your balance in the Shop app any time.
HERE’S HOW:
1. Check out with Shop Pay. Fill your cart and check out with Shop Pay.
2. Choose the payment plan that works for you. Choose 4 interest-free payments or monthly installments.
3. Get what you want and pay over time. You’ll be prompted to make the rest of your payments.
Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.